Avinya Automotive Private Limited, incorporated under the Companies Act, 2013, having its registered office at K-291, Karawal Nagar, Delhi – 110094, operating under the trademarked name “Rezo”, provides holistic two wheeler services including maintenance, repair, etc. The use and access of our website www.Rezo.co.in (“Website”), and our mobile applications “Rezo - Two wheeler Services, Battery & Tyre” (“Applications”), or any products or services in connection with the Application or Website (“Services”) shall be governed by these terms and conditions (“Terms”). The Website and Applications are together called the “Platform”. These terms constitute a legally binding and enforceable agreement between Rezo (“Company/we/us/our”) and its Users (“User/you/your”) and govern your use of the Platform to browse and/or avail the Services displayed by us on the Platform. By accessing and using our Services, you agree to be bound by these terms, establishing a contractual relationship between you and the Company. In case you do not agree to the terms, you may not use or access or stop your use or access of our Services. These Terms expressly supersede prior written agreements with you. The Company requests the User to two wheelerefully go through these terms & conditions (“Terms and Conditions” or “Terms”) prior to accessing the Platform or availing Services (as defined below) using the Platform. The Company reserves the right, in its sole discretion, to change, modify or amend the Terms for complying with the legal or regulatory framework and for other legitimate business purposes, at any time, and the Company will post the amended Terms at the domain of www.Rezo.co.in/terms. It is your responsibility to review the Terms for any changes and you are encouraged to check the Terms frequently. The Company shall not be under an obligation to notify Users of any changes to the Terms and Conditions. If you continue to use the Platform, Content (as defined below) and/or Services after the updated Terms and Conditions have been published, it shall be deemed that you have read and understood and accept the updated Terms and Conditions. Any reference to Terms and Conditions, made herein shall refer to the latest version of the Terms and Conditions. No information provided on the Platform shall be considered a substitute for your independent investigation. These Terms are collectively an electronic record in terms of the Indian Contract Act, 1872; the Information Technology Act, 2000, the rules made there under; and the amended provisions pertaining to the electronic records in various other statutes as amended by the Information Technology Act, 2000. These Terms are generated by a computer system and do not require any digital or electronic signature.
2. DEFINITIONS
“Content” will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your Content" or "User Content" means Content that you upload, share or transmit, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, profile information, and any other materials that you publicly display or displayed in your account profile. "Rezo Content" means Content that the Company creates and makes available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content. “Estimated Cost” will include the service provider’s approximation of what the Service is likely to cost. The purpose of cost estimation is to predict the quantity, cost, and price of the resources required to complete a job. “Membership Plan(s)” means subscription or other kinds of membership offers provided by the Company to Users from time to time through online or offline media. The terms, conditions and prices of such plans shall be communicated through the applicable media at the time of issuance of such offers. “Service(s)” means services provided through the Platform, as described in further detail under Clause 3 below. The Services provided through the Platform may change from time to time, at the sole discretion of the Company. “User” or “You” shall mean any individual who owns a two wheeler (primarily out of the manufacture warranty period) in urban centers especially metros, who is desirous of availing Services on the Platform as and who are registered on the Platform for this purpose.
3. SERVICES
The Services constitute a technology platform that enables Users of the Company’s Platform, provided as part of the Services, to arrange and schedule repair or maintenance services for your two wheeler with Rezo workshops/franchise. Once you submit a request, we may provide you with a list of possible service providers along with their experience information. The Company also provides towing service to get your vehicle out of the situation and back on road on a chargeable basis. You acknowledge that the Company does not provide any repair and maintenance services for its customers and that all such above stated services are provided by other independent third-party contractors who are not employed by the Company. You acknowledge that even after accepting and/or confirming an appointment for service/repair of your two wheeler, the Company cannot guarantee its availability. At the time of your appointment request to the Company, the Company will make reasonable efforts to connect you with the independent third-party service provider so that you can avail automobile repair service at or near your location. You acknowledge that the cost and time period for the services/repairs are estimated in accordance with your request and are proximate in nature.
4. ELIGIBILITY
You hereby represent and warrant that you are eighteen (18) years of age or above and are fully able and competent to understand and agree to the terms, conditions, obligations, affirmations, representations, and warranties set forth in these terms, and to abide by and comply with the Terms stated therein. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable laws, and in a manner that does not violate our legal rights or those of any third-parties. If you will be using the Services on behalf of an organization, you agree to these Terms on behalf of that organization and you represent that you have the authority to act on behalf of your organization.
5. USE OF SERVICES
You must create an account in order to use some of the features offered by the Platform. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy available on our app/website. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account details, all changes and updates submitted through your account, and all activities that occur in connection with your account. Following sign-up, we will make certain Services available to you free of charge. The Services will include the ability to search for service providers for automotive repair or servicing work, the ability to view detailed profiles of service providers and their service prices and rating information, and the ability to post feedback and ratings in relation to any service provider you have used as a result of your use of the Platform. We reserve the right to add, change or remove Services from our Platform at any time, and may make certain Services chargeable at our discretion. You must only book a Service if you have a genuine requirement for the work detailed to be performed. You must only post feedback in relation to a service provider if you have availed Service from them as a result of your use of the Platform.
6. SUPPORT
The Company offers an email as well as phone call based support system along with an online knowledge pool of FAQs. In case you require any assistance or support, you may access support resources or contact our support by emailing at support@Rezo.co.in or calling our helpline at +91-8595261020 (Monday to Sunday between 9 am and 7 pm). The Company shall revert to every complaint at the earliest upon receipt of the complaint during the business days. Further, the Company shall take the best possible efforts to redress the complaint within 7 days of receipt of the complaint. Any suggestions by the Company regarding the use of the Services shall not be construed as a warranty. The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by the Company. Any suggestions by the Company regarding the use of the Service shall not be construed as a warranty. The Company shall take reasonable care and measures required for the safety of your two wheeler in our possession. In the event, the User’s two wheeler is stolen while in the possession of the Company, the Company will take all reasonable measures and extend necessary support to the User for recovering their two wheeler, such as, promptly informing the User of the occurrence of the theft, immediately report the theft to the nearest police station, co-operate and aid the local authorities to recover the vehicle, etc.
7. PROHIBITED USAGE OF THE PLATFORM
Users shall be prohibited from carrying out any illegal activity in the Platform including but not limited to acts mentioned are violating or attempting to violate the integrity or security of the Platform; transmitting any information on or through the Platform that is disruptive or competitive to the provision of our Services; intentionally submitting on the Platform any incomplete, false or inaccurate information; making any unsolicited communications to other Users; using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Platform; circumventing or disabling any digital rights management, usage rules, or other security features of the Platform. Any unlawful activities on the Platform are prohibited by the laws of India. The Company shall, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, be entitled to disable such information that is in contravention of this Clause 7. We shall also be entitled to preserve such information and associated records for at least 90 days for production to governmental authorities for investigation purposes. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, we shall have the right to immediately terminate your access or usage rights to the Platform and Services and to remove non-compliant information from the Platform. We may disclose or transfer User-generated information to our affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer by us. In accordance with the applicable laws, we shall transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by us, only if such transfer is necessary for the performance of the lawful contract between the Company or any person on its behalf and the User or where the User has consented to data transfer.
8. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
All comments, feedback, reviews, suggestions, ideas, and other submissions disclosed, submitted or offered to the Company on or by the Platform or otherwise disclosed, submitted or offered in connection with your use of the Platform (collectively, the "Comments") shall be and remain Company’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, the Company will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The Company shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to User any compensation for any Comments; or (3) to respond to any User Comments. You agree that no Comments submitted by you to the Platform will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Platform will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of our service on the Platform. We may terminate or restrict your use of our Platform and Services if you violate these Terms or engage in any illegal or fraudulent use of our Platform or Services. You agree that neither you nor anyone acting on your behalf, will directly or indirectly, publish, post, or otherwise issue any defamatory comments or remarks, in writing, orally or electronic format, against the Company, and its respective employees, clients, operations or services. Any violation of these Terms or intimidation for such will make you liable to compensate the Company for losses caused due to such acts of yours. In order to recover the damages and losses and prosecute you for illegal defamation, the Company shall be entitled to initiate civil and/or criminal proceedings against you as per the appropriate law, by the Company.
9. USER DATA
You represent and warrant that any information provided by you in connection with your use of the Platform is and shall remain true, accurate and complete and that you will maintain and update such information regularly. You agree that if any information you provide to us is false, inaccurate, obsolete or incomplete, we may terminate your use of and access to the Platform. You agree that the Company, may, in accordance with its Privacy Policy, collect and use your information, technical data, and related information for the validation of the documents submitted. The Company may use information and data pertaining to your use of the Services for analytics, trends identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Platform and transfer the same to its group companies and service providers in furtherance of your access to these Services. You provide your consent to such use and sharing of your information. Subject to applicable laws, the Company may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to Users in connection with criminal proceedings. You understand and agree that in such instances, the Company shall have the right to share such data with relevant agencies or bodies.
10. INTELLECTUAL PROPERTY RIGHTS
The Platform is designed, updated and maintained independently by the Company. When you access the Platform, you do so under a license granted from us. All rights, titled and interest in text, graphics, audio, design and other works on the Platform together with all the intellectual property related thereto including inter alia the domain name, copyrights, the look and feel of the Platform, the trade name and trademarks, patents and designs are the sole property of the Company or its licensors. All third-party trademarks and brand names that appear on the Platform are the property of their respective owners. Content on the Platform is for personal use only, unless permitted otherwise. Any alteration of the material or use of the material contained in the Platform for any commercial purpose is a violation of the intellectual property of the Company and/or its affiliates or associates or of its third-party information providers. We reserve the right to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security or proper administration of the service. You acknowledge and agree that through your use of the Platform or by availing any Services through or at the Platform, no right (empress or implied) is granted to you in respect of such Content. The Company reserves the right to change or modify the Content from time to time at its sole discretion.
11. LICENSE
Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information, and related materials that may be made available through the Services, in each case, solely in connection with your use of the Services. The Company and its licensors reserve all rights not expressly granted herein. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform and Services, except as expressly permitted in the Terms and Conditions. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by the Company or its licensors, except for the licenses and rights expressly granted in the Terms and Conditions. The Platform and the intellectual property rights vested therein are owned by the Company.
12. LIMITATION OF LIABILITY
The Company does not warrant that the results that are obtained from the use of the Service will be accurate or reliable. You agree that except as expressly stated by the Company, the Services and all the products provided/delivered to you through the Service are provided 'as is' and 'as available for your use, and are without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties. While we Endeavour to ensure your access and use of the Platform is safe, we cannot and do not represent and warrant that the Platform or its server will be error-free, uninterrupted, free from unauthorized access, and/or otherwise meet your requirements. In no case are our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Services, even if the Company has been advised of the possibility of such damages. The Company shall not be liable for any damages, liability or losses arising out of your use of or reliance on the Services or your inability to access or use the Services; or any transaction or relationship between you and any third-party provider or any delay or failure in performance resulting from causes beyond Company’s reasonable control.
13. EXEMPTIONS TO LIABILITY OF COMPANY
User further agrees and confirms that the Company shall not be responsible, in any manner whatsoever, for any delay/unavailability of Services or failure to meet its obligations under the Terms and Conditions, which may be caused, directly or indirectly, due to: your failure to cooperate; your unavailability and/or unresponsiveness; your failure to provide accurate and complete information; your failure to provide or facilitate the submission of User materials in a timely manner; or any event beyond the Company’s reasonable control. User further agrees that the Company shall be only liable to provide assistance and cooperation in the event of theft or accident of the vehicles while in the premises of the service partners. The Company shall provide all requisite assistance in a timely manner in respect of any insurance claims, reporting to police and/or any other formal steps as may be required but shall not be liable to compensate the User for its loss unless the same is caused due to an act solely attributable to the Company or due to gross negligence of Company (and not the service partner).
14. BILLING/CHARGES
You acknowledge that by using the Services, you may be subject to charges from a third-party service provider for the services you receive ("Charges"). The Company, as a limited payment collection agent for a third-party service provider, will facilitate your payment of the applicable Charges after you have received services through your use of the Service. The Charges will be handled as if you had directly paid the third-party service provider. All Charges will include all applicable taxes unless otherwise specified by law. Unless otherwise stated by the Company, all Charges paid by you are final and non-refundable. The Charges may be updated or changed at any time as per the analysis of the third-party services provider or your new requests. The updated Charges shall be communicated to you by the Company and only upon your approval of the Charges, the services will be provided by the third-party service provider. You acknowledge that the Charges from a third-party service provider shall be duly paid and on account of default in payment, the same shall be considered as a breach of these terms. In the event you commit such a default/breach, you shall be liable to pay the liquidated damages of an amount equivalent to the value of the said services. You hereby authorize the Company to deduct or collect the amount payable as liquidated damages through such means as the Company may exercise. In case of any material changes have been made and there is a default in payment by the User, the Company has a right to keep the vehicle in its possession until and unless payment in full has been made by the User along with other costs if applicable. In the event you fail to make the payment of the Charges despite the passage of more than 90 days since the completion of the services, the Company shall be entitled to recover the same by selling off your vehicle. You acknowledge that you will be liable for the payment of towing services provided by the Company as per the Company’s Charges. Membership Plans will be offered by the company from time to time through its website, app, social and print media. You can purchase the membership through the Platform by adding it into the cart, checking out and making the payment. The Company reserves the right to alter/modify/suspend/discontinue any terms and conditions associated with the Fee including but not limited to the period, rate, services included in the membership. Further, the Company shall give you notice of any change made to the features of the membership prior to the expiry of the same. We will provide you with advance notice of any change in Fees. In the event the User fails to collect their two wheeler at the agreed date of delivery, the Company shall arrange for the storage of the two wheeler at the User’s risk and expense. Following such failure by the User, a parking fee of Rs. 100 per day will be charged by the User for such storage. Rezo will not be liable in case of any harm/damage/loss to user’s two wheeler like fire hazards, theft or stolen cases happen during parking period. Payment for the Services by the Users may be processed through the third-party internet payment service providers. By purchasing any Services through the Platform, the User hereby consents and agrees to abide by such third-party Internet payment service providers’ applicable terms and conditions and privacy policies. The User agrees and acknowledges that the Company has no responsibility or liability under the terms and conditions and policies of the third-party internet payment service provider. In the event such third-party internet payment service providers’ customer terms and conditions or privacy policies are not acceptable to you, please do not purchase such Services through the Platform. Additionally, we have no authority over, or liability for, the delivery, safety, legality or any other such aspect of transactions or services availed by the Users through the third-party internet payment service providers. The Company will not be responsible for ensuring that any third-party internet payment service provider the Users operate with, will carry out the complete transaction, or has the appropriate authority to do so. In the event, the Users experience any disruptions or problems while making the payment for the Services through the third-party internet payment service providers, or if the User has a dispute with such third-party internet payment service providers, the User should resolve the disruptions, problems or disputes directly with that third-party internet payment service provider.
15. Bill Payments and Digital Products Terms & Conditions
All the Payments made by You for the services availed by using the Rezo Platform, You will be bound by the Terms and Conditions as mentioned in the payment gateway. You hereby agrees and confirms that Rezo will not be held liable or held responsible for any payment related issue resulting from the use of the payment gateway provided in the website. Eligibility
The Rezo Digital Services are not available to persons under the age of 18 or to anyone previously suspended or removed by Rezo from availing the Rezo Digital Services or accessing the Rezo Platform. By accepting the T&Cs or by otherwise using the Rezo Digital Services on the Rezo Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by Rezo, or disqualified for any other reason. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, Rezo reserves the right to suspend or permanently prevent You from availing Rezo Digital Services or using the Rezo Platform.
16. CANCELLATION AND REFUND
You have no right to request a refund or cancellation for an accepted service from the Platform. Once an order is placed (i.e., upon acceptance of the estimated cost by the User), you shall not be entitled to cancel such order or seek a refund for the Services provided. All payments made by you towards Rezo services are non-refundable.
17. GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Dehradun, India.
18. GENERAL PROVISIONS
Severability: If any provision of these Terms is found to be illegal or unenforceable by a court or other competent authority, the remaining provisions of these Terms will remain in effect. If a part of an unlawful or unenforceable provision could be made lawful or enforceable if that part were removed, the rest of the provision will remain in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted). Waiver: Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right. The Company provides these Terms so that you are aware of the Terms that apply to your use of the Platform and Services. You acknowledge that the Company has given you a reasonable opportunity to review these Terms and you have agreed to them. The Terms and Conditions are personal to you and are not assignable or transferable by you except with Company’s prior written consent. The company may assign, transfer or delegate any of its rights and obligations hereunder without any consent. All notices under the Terms and Conditions will be in writing and will be deemed to have been duly given when received if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or 2 days after it is sent, if sent for next day delivery by recognized overnight delivery service. No agency, partnership, joint venture, or employment relationship is created as a result of the Terms and Conditions and neither party has any authority of any kind to bind the other in any respect.
19. TERMINATION
The Company may terminate your usage of the Platform or any Service at any time for any reason, including breach of the Terms and Conditions. The Company has the right (but not the obligation) to refuse to grant access to the Platform. Except for the rights and licenses granted in these Terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise. Once temporarily suspended, indefinitely suspended or terminated, you may not continue to use the Platform under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Platform by such User. You may terminate these terms at any time, for any reason. The obligations and liabilities incurrent by the parties prior to the termination date, for all intents and purposes, will survive the termination of these Terms. These Terms will remain in effect until either you or we terminate them. If you fail, or we suspect you have failed, to comply with any term or provision of these Terms, we may terminate this agreement without notice, and you will remain liable for all amounts due up to and including the date of termination.
20. INDEMNIFICATION
You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners and each of its, and its affiliates’/subsidiaries/joint venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services and Platform; or your violation of the Terms and Conditions; or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith. You agree to indemnify, save, and hold Rezo, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) Your use or misuse of the Rezo Services or of the Rezo Platform; (ii) any violation by You of this Agreement; or (iii) any breach of the representations, warranties, and covenants made by You herein. Rezo reserves the right, at Your expense, to assume the exclusive defence and control of any matter for which You are required to indemnify Rezo, including rights to settle, and You agree to cooperate with Rezo’s defence and settlement of these claims. Rezo will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.
21. CONTACTING YOU
You agree that we may contact you through telephone, email, SMS, or any other means of communication for the purpose of obtaining feedback in relation to Platform or our Services; obtaining feedback in relation to any other Users listed on the Platform; or resolving any complaints, information, or queries by other Users regarding your critical Content. You agree to provide your fullest co-operation further to such communication by the Company. By submitting suggestions or other feedback regarding our Services/Platform, you agree that we can use and share such feedback for any purpose without any compensation to you and we are under no obligation to keep such feedback confidential. Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading details or using the Rezo website located at Rezo.co.in, and all associated sites linked to Rezo.co.in, or the Rezo’s mobile applications or any other similar platforms (hereinafter collectively, referred to as the “Rezo Platform” which is run by Avinya Automotive Private Limited, having its registered office at K-291, Karawal Nagar, Delhi – 110094, India and/or any of its affiliates (hereinafter collectively referred to as “Rezo” ) on any device and/or before availing any services offered by Rezo on the Rezo Platform which may include services such availing a two wheeler maintenance and repair services, selling a used two wheeler, purchasing accessories and insurance, news and updates or any other service that may be offered by Rezo on the Rezo Platform (hereinafter individually, and collectively referred to as the “Rezo Services”). For the avoidance of doubt, it is clarified that these terms and conditions shall apply to all Rezo Services offered by Avinya Automotive Private Limited or its affiliates.
22. Acceptance:
By registering on, accessing, browsing, downloading details or using the Rezo Platform for any general purpose or for the specific purpose of availing any Rezo Service, You agree to be bound by the terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each Rezo Service (hereinafter collectively referred to as the “T&Cs”). These T&Cs shall also include any additional or modified terms and conditions in relation to any additional or modified service-specific terms and conditions in relation to any Rezo Service or any future service that may be offered by Rezo on the Rezo Platform. By registering on, accessing, browsing, downloading details or using (as applicable) the Rezo Platform or availing any Rezo Service, You automatically and immediately agree to all the T&Cs. If at any time You do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may not access, browse or use the Rezo Platform and immediately stop availing the Rezo Services. Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between You and Rezo and for the same You shall be competent to get into a contract as per the Indian Contract Act, and also is You should have attained the age of 18 years , not an undischarged insolvent, or a person who has been suspended or removed from the Rezo Platform by Rezo. You shall be an individual user of the Rezo Platform or a customer or beneficiary of the Rezo Services. All services are rendered by Rezo through the Rezo Platform under the brand name “Rezo” (or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by, Rezo, regarding Your use of Rezo’s digital services or any such other services which may be added on the Rezo Platform and which will henceforth be a Rezo Service, from time to time. The Rezo Services shall be used by You subject to Your adherence with the T&Cs. As long as You accept and comply with these T&Cs, Rezo grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use the Rezo Platform and/or avail the Rezo Services.
23. Other Terms and Conditions:
Additional terms and conditions may apply in order for You to avail specific Rezo Services and to specific portions or features of the Rezo Platform, including offers, promotions or other similar features, all of which terms are made a part of these T&Cs by this reference. You agree to abide by such other terms and conditions, including where applicable representing that You are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these T&Cs and the terms posted for or applicable to a specific portion of the Rezo Platform or for any Rezo Service offered on or through the Rezo Platform, the latter terms shall control with respect to Your use of that portion of the Rezo Platform or the specific Rezo Service. Rezo may make changes to any Rezo Services offered on the Rezo Platform, or to the applicable terms for any such Rezo Services, at any time, without notice. The materials on the Rezo Platform with respect to the Rezo Services may be out of date, and Rezo makes no commitment to update the materials on the Rezo Platform with respect to such Rezo Services.
24. User Information and Participating Platforms:
Rezo offers You the opportunity to voluntarily share Your contact details on Rezo and Rezo Platforms. This information is used for tracking a user’s purchase journey, vehicle maintenance history and may be provided to participating platforms or Rezo Partners in the event of a promotion, sale, offer or for regular business. With regard to the contractual relationships of the users with the respective Participating Platforms, for the purposes of which Rezo’s user information is or can be used in accordance with these T&Cs, these can alternatively have their own commercial and user terms and conditions. These business or user terms and conditions are available on the respective Participating Platforms. For the respective contents of the Participating Platforms, the respective affiliate of Rezo is solely responsible only for those content that it actually operates. For Rezo registered users, these T&Cs apply exclusively, whereas for the use of the Participating Platforms, their business and user terms and conditions apply along with these T&Cs. The user information shall be owned and operated by Avinya Automotive Pvt Ltd for use on all Participating Platforms, by Avinya Automotive Pvt Ltd or its affiliates. For the use of Rezo’s services, the user must register. Registration as a user is only allowed if the user meets the eligibility criteria as set out in these T&Cs. Each user can set up only one user account. The user is obliged to provide correct and complete information during the registration. Rezo cannot be held liable for any incorrect information provided by users. The login data is intended solely for personal use by the user and therefore always to be kept secret and safe. The user is not entitled to share his login details with third parties or to disclose them otherwise. The user is obliged to inform Rezo immediately on becoming aware of and/or suspecting a case of any unauthorized use, disclosure and/or misuse of their access data or of their user account. Furthermore, the user is obliged not to use the user account of another person. Submission of the duly completed registration form by the user simply provides invitation to us to make an offer to enter into the agreement. Rezo is entitled to reject individual users without giving reasons. The user guarantees that the data submitted for their user account (and any other information that is otherwise left for Rezo) are in all respects complete, true, accurate and not misleading. Any changes to user’s data should be promptly updated correctly in its account.
25. Communication Policy:
Customer Communications
26. Use of Rezo Platform:
You understand that except for information, products or services clearly indicated as being supplied by Rezo, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that Rezo cannot and does not guarantee or warrant that files available for download through the Rezo Platform will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy Your particular requirements of Internet security and for accuracy of data input and output.
27. Prohibited Conduct:
By accessing or using the Rezo Platform or by availing Rezo Services, You agree not to:
Violate the T&Cs
27. Termination; Agreement Violations:
You agree that Rezo, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the Rezo Services/Rezo Platform and remove and distwo wheelerd You on the Rezo Platform all or any part of Your account, Your user profile, or Your recipient profile, at any time. Rezo may also in its sole discretion and at any time discontinue providing access to the Rezo Services, or any part thereof, with or without notice. You agree that any termination of Your access to the Rezo Services/Rezo Platform or any account You may have or portion thereof may be effected without prior notice, and You agree that Rezo will not be liable to You or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity from Your part shall be referred to appropriate law enforcement authorities and if You found any fraudulent, abusive or illegal activity, then the same shall be first reported to Rezo. Upon termination for any reason, You agree to immediately stop using the Rezo Services/Rezo Platform.
28. Disclaimer; No Warranties:
To the fullest extent permissible pursuant to applicable law, Rezo and its third-party partners, licensors and suppliers disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by You from Rezo or through the Rezo Services or the Rezo Platform will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term “Rezo” includes Rezo’s officers, directors, employees, shareholders, agents, licensors, subcontractors and affiliates. You acknowledge that Rezo is a reseller of used two wheelers and is not liable for any third party obligations due to rates, quality and all other instances. You expressly agree that use of the Rezo Services on the Rezo Platform is at Your sole risk. It is Your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the Internet generally. Rezo does not warrant that the Rezo Services will be uninterrupted or error-free or that defects in the site will be corrected. The Rezo Services and the Rezo Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. Rezo, and its third party suppliers, licensors, and partners do not warrant that the data, Rezo software, functions, or any other information offered on or through the Rezo Services/Rezo Platform or any reference sites/platforms/apps/services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. Rezo and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the Rezo Services/Rezo Platform or any reference sites/platforms/apps/services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that You use, access, download, or otherwise obtain information, materials, or data through the Rezo Services/Rezo Platform or any reference sites/platforms/apps/services at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and You should not rely on any such statement. This paragraph shall survive termination of this Agreement. In no event will Rezo be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the Rezo Platform.
29. Ownership; Proprietary Rights:
The Rezo Services and the Rezo Platform are owned and operated by Rezo and/or third party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Rezo Services and the Rezo Platform provided by Rezo (hereafter Materials) are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and Rezo, all Materials, trademarks, service marks, and trade names contained on the Rezo Platform are the property of Rezo and/or third party licensors or suppliers. You agree not to remove, obscure, or alter Rezo or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Rezo Services/Rezo Platform. Except as expressly authorized by Rezo, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. Rezo reserves all rights not expressly granted in this Agreement. If You have comments regarding the Rezo Services and/or the Rezo Platform or ideas on how to improve it, please contact customer service. Please note that by doing so, You hereby irrevocably assign to Rezo, and shall assign to Rezo, all rights, title and interests in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.
30. Modification of this Agreement:
Rezo reserves the right to change, modify, add, or remove portions of this Agreement (each, a change and collectively, changes) at any time by posting notification on the Rezo Platform or otherwise communicating the notification to You. The changes will become effective, and shall be deemed accepted by You, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to Your use of the Rezo Platform, availing the Rezo Services or for payment transactions initiated after the posting date. If You do not agree with any such change, Your sole and exclusive remedy is to terminate Your use of the Rezo Services/Rezo Platform. For certain changes, Rezo may be required under applicable law to give You advance notice, and Rezo will comply with such requirements. Your continued use of the Rezo Platform following the posting of changes will mean that You accept and agree to the changes.
31. Notice
Rezo may provide You with notices and communications by e-mail, SMS, push notifications, regular mail or postings on the Rezo Platform or by any other reasonable means. Except as otherwise set forth herein, notice to Rezo must be sent by courier or registered mail to Avinya Automotive Private Limited, K-291, Karawal Nagar, Delhi - 110094.
32. Waiver
The failure of Rezo to exercise or enforce any right or provision of this Agreement or Terms of Use will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement or Terms of Use will be effective if the same is in writing and signed by Rezo.
33. Severability
If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.
34. Assignment; Restrictions on Information Sharing; Privacy
This Agreement, and any rights granted hereunder, may not be transferred or assigned by You without Rezo’s prior written consent which may be withheld in Rezo’s sole discretion, but this Agreement, and any rights granted hereunder, may be assigned by Rezo freely (including to its affiliates) and without any restriction. Any assignment attempted to be made by You in violation of this provision shall be void and of no effect. By accepting this Agreement and the T&Cs hereunder, You agree to be customers of Rezo (including, each of Avinya Automotive Pvt Ltd and its affiliates). In addition, by accepting this Agreement and the T&Cs hereunder, You expressly and impliedly provide Your free and unconditional consent for the following: (a) for transferring Rezo’s rights and obligations under this Agreement and the T&Cs in favour of any affiliate or third party; (b) for using the Rezo Platform and availing the Rezo Services by You subject to any specific terms and conditions imposed by any affiliate of Rezo; (c) for receiving communications, notices and information from any Avinya Automotive Pvt Ltd or any affiliate of Avinya Automotive Pvt Ltd; (d) for sharing of business information (including data analytics and any information relating to You or the services being availed by You) between Avinya Automotive Pvt Ltd and any affiliate, insofar as such sharing of business information is necessary or required for the following limited purposes: (i) provision of better services to Rezo’s customers (including You); (ii) provision of better services by Rezo’s vendors; (iii) to prevent any breach of a binding agreement between Avinya Automotive Pvt Ltd and any affiliate, or to give effect to any such agreement; (iv) for ensuring compliance with the applicable law or legally compelled disclosures by Rezo or by any affiliate of Rezo; or (v) for preventing fraud and money laundering and for enhancement of risk mitigation systems and processes in relation to the activities of Avinya Automotive Pvt Ltd or any affiliate; or (vi) Avinya Automotive Pvt Ltd retaining any and all information relating to You till such time as may be required under applicable laws or internal policies. At times Avinya Automotive Pvt Ltd or its affiliates may make certain personal information available to affiliates, and, strategic partners that work with Rezo to provide products and services, or that help Rezo market to customers. Personal information will only be shared by Rezo to provide or improve Rezo’s products, services and advertising, and will always be shared in compliance with applicable laws; it will not be shared with non-affiliated third parties for their marketing purposes. Rezo, amongst others, shares information with companies (including with its affiliates) who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to You, managing and enhancing customer data, providing customer service, assessing Your interest in Rezo’s products and services, offering any products or services from any Rezo Platform, and conducting customer research or satisfaction surveys. Any such sharing will be in compliance with applicable law and these companies are obligated to protect Your personal information under applicable law. It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities − for Rezo to disclose Your personal information. Rezo may also disclose information about You if Rezo determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. Rezo may also disclose information about You if Rezo determines that disclosure is reasonably necessary to enforce the T&Cs or protect Rezo’s operations or users. Additionally, in the event of a reorganization, transfer, merger, or sale of all or any portion of Rezo’s business or products or services offered through any Rezo Platform to any persons (including any affiliates), Rezo may transfer any and all personal information that Rezo collects to the relevant transferee or enter into contractual agreements to share such information with such transferees, and transfer any contractual rights or benefits to such transferees. For the purposes of these T&Cs, the term “affiliates” means and includes: (a) any company which is the holding company (as defined in the Companies Act, 2013), subsidiary company (as defined in the Companies Act, 2013) or associate company (as defined in the Companies Act, 2013) of Avinya Automotive Pvt Ltd; or (b) a person under the control of or under common control with Avinya Automotive Pvt Ltd; or (c) any company, who is an associate company (as defined in the Companies Act, 2013) of the first company, or if more than 50% of the share capital of such company (calculated on a fully diluted basis) is held by the same shareholders who own more than 50% of the share capital of Avinya Automotive Private Limited (calculated on a fully diluted basis). For the purpose of this definition of an “affiliate”, “control” together with its grammatical variations when used with respect to any person (including Rezo), means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the voting securities, by contract or otherwise howsoever; and a “person” means a company, corporation, a partnership, trust or any other entity or organization or other body whatsoever. Rezo’s privacy policy applies to use of the Rezo Platform, and its terms are made a part of these T&Cs by this reference. Additionally, by using the Rezo Platform, You acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information You send to the Rezo Platform may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit two wheelerd information) is encrypted.
35. Survival
Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.
36. Headings
The heading references herein are for convenience purposes only and they do not constitute a part of these T&Cs and will not be deemed to limit or affect any of the provisions hereof.
37. General Terms & Conditions
38. Terms and Conditions for Ownership Transfer
Under certain circumstances, Rezo after obtaining the consent from you may provide assistance in the Transfer of Ownership of the Vehicle. While doing so it shall be your responsibility to provide all the necessary assistance for the effective completion of Transfer of ownership, which includes but not limited to providing all the relevant documents, providing OTP in the Aadhar linked Mobile Number, Linking of the Aadhar Number if the same is not linked, visiting the concerned RTO if needed etc. If you abstain or refuse to do your obligation and that results in delay in the Transfer of ownership, in that circumstances all the liabilities, legal cases and criminal liability related to the vehicle will be on you and Rezo shall not be held responsible at all. If Rezo takes the responsibility of Paper transfer based on the consent of the seller, then the same will only be initiated when the Vehicle has been delivered to the Buyer or end customer.
39. VEHICLE SERVICE TERMS AND CONDITIONS:
40. DISPUTE RESOLUTION
In case of any dispute or difference between the User and the Company, regarding the interpretation of these terms, any claims or any disputes arising out of or pursuant to these terms, the same shall be referred to a sole arbitrator who shall be appointed by mutual consent. The proceedings shall be conducted under the provisions of the Arbitration and Conciliation Act, 1996, and the courts of Dehradun shall have sole jurisdiction over the matter and/or for the enforcement as the case may be.
41. Report Abuse:
In the event You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Platform, please report the same to the following e-mail id: support@rezo.co.in